License Scan Failed - What to Do?

 

Many people working in the transportation industry are familiar with the process of “swiping” or scanning a driver’s license before starting a shift. However, it doesn’t always go smoothly - sometimes the system reports a “failure.” This can result from verification by the Department of Land Transport (DLT) or from the company’s own internal system. Although this issue may seem minor, if left unresolved, it can trigger a chain reaction, as drivers may be unable to start their routes and business operators could face operational and legal risks.

Reasons Why a Driver’s License Scan Fails

• • Expired Driver’s License
    This is the most common case. If the license is not renewed, it cannot be used.
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  • Information Does Not Match the Department of Land Transport (DLT) Database
    For example, misspelled names or mismatched ID numbers.
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  • Card Reading Error
    This may occur if the card reader is malfunctioning or if the driver’s license is damaged or worn out.
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  • System Connectivity Issue
    Caused by internet interruptions or an unresponsive server.

What to Do When the Driver’s License Scan Fails

1. • Check the expiration date of your driver’s license.
     If it has expired, renew it at the Department of Land Transport (DLT).
2.  
   • Verify your personal information.
     Ensure that it matches the official civil registration records. If any information is incorrect, it should be corrected immediately.
3.  
   • Inspect the driver’s license card and the card reader.
     If the card is damaged, request a replacement. If the card reader is malfunctioning, use a certified or standard-compliant device.
4.  
   • Report the issue to the company’s technical or IT department.
     If you’re sure the card is valid but the system still fails to verify it.

How Can the MonoGPS Driver Card Reader Help Solve This Problem?

 

MonoGPS has developed a DLT-standard driver card reader that ensures operators can be confident that:

• • The device supports reading all types of driver’s licenses.
  • Reduces card reading errors with stable and reliable technology.
  • Automatically connects with the GPS system and MonoGPS platform.
  • Helps operators instantly verify that the driver boarding the vehicle has a valid and non-expired driver’s license.

A failed driver’s license scan is not a small issue - it can disrupt operations or even lead to inspections and fines from authorities. However, with the MonoGPS Driver Card Reader, business operators can minimize these risks and gain confidence that every vehicle is operated by a legally licensed driver.